View
PDF Troubleshoot
Trouble with downloading, viewing and printing PDF files?
Adobe Acrobat Reader is required to view and print Adobe Portable Document Format (PDF) files.
If you see a blank screen when you try to view a PDF file then you are probably experiencing an Internet connection/memory problem. Acrobat Reader does not use an hourglass to tell you that a document is loading - instead you will only see a blank screen.
Some PDF files on this site are large and you are likely to occasionally be presented with a blank screen. Have patience and wait until you see the word "Done" at the bottom-left corner of your screen. If the screen is still blank, or if you are having problems viewing and/or printing a PDF file displayed in your browser window, please try downloading and saving the file using the procedure described below, and then open it with Acrobat Reader.
To download a PDF file and then open it from a saved location:
- In Internet Explorer, right-click the link to the PDF file, and then choose 'Save Target As' from the pop-up menu.
In other browsers, right-click the link to the PDF file and choose the pop-up menu item that is labeled 'Save Link As', 'Save target as ...' or similar.
- Specify a name and location for the PDF file, and then click 'Save'.
- Open Acrobat Reader, choose 'File / Open', and select the PDF file you saved in Step 2 above.
Some PDF files are secured. If you get a screen with a password box or unable to open the PDF, it means you need to upgrade your Acrobat Reader to the latest version.
Still having problems? Email us.