PDF Troubleshoot

Trouble with downloading, viewing and printing PDF files?

Adobe Acrobat Reader is required to view and print Adobe Portable Document Format (PDF) files. Visit Adobe.com and download Adobe Reader.

If you see a blank screen when you try to view a PDF file then you are probably experiencing an Internet connection/memory problem. Acrobat Reader does not use an hourglass to tell you that a document is loading - instead you will only see a blank screen.

Some PDF files on this site are large and occasionally you are likely to be presented with a blank screen. Have patience and wait until you see the word "Done" at the bottom-left corner of your screen. If the screen is still blank, or if you are having problems viewing and/or printing a PDF file displayed in your browser window, please try downloading and saving the file using the procedure described below, and then open it with Acrobat Reader.

To download a PDF file and then open it from a saved location:

  1. In Internet Explorer, right-click the link to the PDF file, and then choose 'Save Target As' from the pop-up menu.
    In other browsers, right-click the link to the PDF file and choose the pop-up menu item that is labeled 'Save link As', 'Save target as ...' or similar.
  2. Specify a name and location for the PDF file, and then click 'Save'.
  3. Open Acrobat Reader, choose 'File / Open', and select the PDF file you saved in Step 2 above.

Still having problems? Email us.